Beware! How Cinch Sold a Faulty Range Rover – A Buyer’s Nightmare

Purchasing a used car can be a cost-effective way to own a vehicle, but it comes with its own set of challenges and risks. One such risk is the possibility of acquiring a vehicle with hidden defects, as was the case with a buyer who purchased a faulty Range Rover from Cinch, an online car retailer. This article delves into the buyer's experience, highlighting the importance of thorough pre-purchase inspections and vehicle history checks to avoid similar pitfalls.

faulty range rover


The Buyer’s Experience with Cinch

In December, Richard purchased a 2016 Range Rover from Cinch for £13,000. Almost immediately, he encountered multiple issues, including battery problems, water ingress in the rear lights, a malfunctioning parking camera, and issues with the boot door and stop-start feature. Despite reporting these problems, Cinch delayed the necessary repairs. Frustrated, Richard sought assistance from a local specialist who identified additional faults. After persistent efforts, Richard eventually secured a refund and compensation in February.

Lessons Learned: The Importance of Pre-Purchase Inspections

Richard's ordeal underscores the critical need for thorough pre-purchase inspections when buying a used vehicle. A pre-purchase inspection (PPI) is a detailed assessment conducted by a certified mechanic to evaluate the vehicle's mechanical, aesthetic, and safety conditions. This process helps identify existing issues and potential future problems, ensuring that buyers are fully informed about the vehicle's condition before finalizing the purchase.


Steps to Conduct a Pre-Purchase Inspection

  1. Hire a Qualified Mechanic: Engage a certified mechanic or auto specialist to perform a comprehensive inspection of the vehicle.

  2. Obtain a Vehicle History Report: Use the Vehicle Identification Number (VIN) to acquire a detailed history report, revealing past accidents, title issues, and odometer discrepancies.

  3. Perform a Test Drive: A test drive allows the mechanic to assess the vehicle's performance under real-world conditions, identifying issues that may not be apparent during a stationary inspection.

  4. Review Maintenance Records: Examine the vehicle's maintenance history to ensure regular servicing and timely repairs.

  5. Check for Recalls: Verify if the vehicle has any outstanding recalls that need to be addressed.

Vehicle History Checks: REVs, VIN, and PPSR

In addition to a PPI, conducting thorough vehicle history checks is essential to uncover any hidden issues that may not be immediately visible.

REVs Check

A REVs (Register of Encumbered Vehicles) check provides information about any outstanding finance on the vehicle, registration details, specifications, and whether the car has been reported stolen or written off.

VIN Check

The Vehicle Identification Number (VIN) is a unique code assigned to every motor vehicle. A VIN check reveals critical information about the car's history, including past accidents, title issues, and odometer discrepancies.

PPSR Check

The Personal Property Securities Register (PPSR) check identifies any security interests registered against the vehicle, such as outstanding loans or debts.

Common Issues in Used Vehicles

Used vehicles may have underlying problems that are not immediately apparent. Being aware of common issues can help buyers make informed decisions.

Cooling System Failures

Signs of cooling system failure in pre-owned cars include engine overheating, coolant leaks, and a sweet smell indicating coolant leakage. Addressing these issues promptly is crucial to prevent severe engine damage. More about Signs of Cooling System Failure in a Pre-Owned Car or very specifically, $2 PPSR check.


Exhaust System Issues

Exhaust system problems can lead to decreased fuel efficiency and increased emissions. Regular inspections can help identify and address issues such as rusted components or leaks. Read more about DYI Dealing with Exhaust System Issues in Used Cars.


Electrical Short Circuits

Electrical short circuits can cause various malfunctions in a vehicle's systems. Identifying and fixing these issues requires a systematic approach, including inspecting wiring and using diagnostic tools. read more about How to Identify and Fix Electrical Short Circuits in Used Vehicles.    


Conclusion

Richard's experience with Cinch serves as a cautionary tale for all used car buyers. To avoid similar situations, it is imperative to conduct thorough pre-purchase inspections and comprehensive vehicle history checks. By taking these proactive steps, buyers can ensure they are making informed decisions and investing in vehicles that are safe, reliable, and free from hidden defects.

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